You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal.
You can choose these payment methods at checkout.
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Welcome to help center
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What payment methods do you accept?
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Do you offer a 3 or 4 times payment option?
We accept 3 times payments thanks to our partner "Shop Pay".
You will be able to choose that payment option at checkout.
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Will I pay taxes for international shipping?
International deliveries will have to pay customs taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
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Which currency will I be charged in?
We currently only support USD currency for charging our customers.
If your credit or debit card uses another currency, then you will be charged in USD.
Your bank will apply the corresponding conversation rate of the currency you choose.
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Where do I enter my Discount Code
Simply enter your discount code at last stage of checkout after entering all your payment details.
Please note that only one discount can be applied per order.
No discount code can be used in conjunction with promotional offers already on our website.
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How long will it take to receive my order?
The delivery time for orders can range from 1 to 8 weeks, depending on the brand.
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How do I track my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
When your order ships you will receive a separate email providing you with a tracking number to track your order (when the delivery method allows it). Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!
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What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll may be asked to select a delivery method during checkout.
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What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
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Do you ship internationally?
We sure do! We can ship products to most countries around the world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
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What can cause my order to be delayed?
If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
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My order never got to me, what do I do?
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
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What is your return policy?
We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at support@hentelldesign.com to initiate a return or exchange within 14 days of delivery.
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Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
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I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
An order made with a Gift Card as payment will be refunded back to an e-Gift Card for your convenience. New Gift Card codes will be emailed to your email address on file.
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Can I get my product customized?
We could customize sizes for some Brands. Please contact us for more details.
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I received an email from Hentelldesign.com regarding an order I didn’t place. What should I do?
If you received correspondence regarding an order you didn’t place, it likely wasn’t from hentelldesign.com. Don't share any personal information, click any links in the email, or respond to the email, and delete it immediately.
This type of email is known as a phishing campaign. A phishing campaign is an email scam designed to steal personal information from victims. Cybercriminals use phishing, the fraudulent attempt to obtain sensitive information such as credit card details and login credentials, by disguising themselves as a trustworthy organization or reputable person in an email communication.
If you are a hentelldesign.com customer, you can go to your Hentell Account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a hentelldesign.com customer, feel free to contact us to verify whether the email is associated with an actual order.
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How do I identify whether an Email is or is not from Hentell?
Suspicious or fraudulent emails not from hentelldesign.com may contain:
A reference to a payment source that hentelldesign.com does not accept.
A request to update payment information that is not linked to an order you placed on hentelldesign.com or your hentelldesign.com account.
Links, including “Here” links, to websites not affiliated with hentelldesign.com. You should be able to hover over a link without clicking it to show the website address associated with the link. If the link shows a site other than hentelldesign.com or a site that is not a legitimate hentell domain, then it is likely phishing.
An order confirmation for an item you didn't purchase or an attachment to an order confirmation. If you are a hentelldesign.com customer, go to your Hentell Account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a hentelldesign.com customer, feel free to contact us to verify whether the email is associated with an actual order.
Typos, grammatical errors, or unconventional formatting.
A generic email address with Hentell in the email, for example hentell@gmail.com or a “noreply” email address from a non-US country or site not associated with hentell. Hentell will never send communications from personal or generic email accounts. Order-related emails typically come from support@hentelldesign.com or another hentelldesign.com email address.
Forged email addresses to make it look like the email is coming from hentelldesign.com. Your email program may allow you to hover over or click on an email address to view its original source.
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What should I do if I believe I’ve received a phishing email or if I responded to what may be a phishing email?
If you believe you received a phishing email or responded to what may be a phishing email, Hentell recommends you update your online passwords, including the password to your hentelldesign.com Account, and report the email to the Federal Trade Commission (FTC). Visit the FTC website here to report the email and find more information on how to identify and prevent phishing attacks.
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What is Amazon Pay?
Amazon Pay is a service that allows Amazon customers to use the payment information already stored in their Amazon account to pay for goods and services on other sites. You can use Amazon Pay wherever you see it - whether that is clicking the Amazon Pay button when checking out on your favorite online stores, managing your payment methods in your account on Amazon.com or using Amazon Pay on Alexa. There are no additional sign-ups or sign-ins. Your transactions are safe and secure, and everything can be tracked in your Amazon account.
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How do I find my Amazon Pay transactions?
Go to pay.amazon.com and sign in as a “shopper” using your Amazon username and password. One-time purchases are shown on the “Activity” tab, and subscription agreements are on the “Merchant agreements” tab. You can also view your transactions on Amazon.com. If you are on a desktop, your Amazon Pay transactions can be found under “Amazon Orders” within the Amazon Pay tab or in “Your Account” under “Transactions”. If you are in the Amazon app, all transactions are listed together under “Your Orders” or in “Your Account”
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What does it cost to use Amazon Pay?
It costs nothing. Using Amazon Pay does not add fees to your purchases on sites and organizations accepting Amazon Pay. Amazon Pay does not add transaction fees, membership fees, currency conversion fees, foreign transaction fees, or any other fees. Your card issuer, however, may add a foreign transaction fee if your card was issued in a country different from the site on which you are shopping, as well as any other fees described in the terms and conditions for your card.
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How do I open an Amazon Pay account?
If you have an Amazon account, you are ready to start using Amazon Pay wherever you see the Amazon Pay button. No additional registration is necessary, which means you don’t need to create a new account or remember old passwords. Amazon Pay simply uses the information and payment methods stored in your Amazon account. That also includes your address book, so you’ll always have Grandmom’s address handy no matter where you shop
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Are there any benefits to having an account with you?
With your Hentell account, you will have access to the following information:
Your Account Information
Your Order History
Process a Return
Your Wish List
Your Coupons and Gift Cards
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Do you offer a referral program? How does it work?
We have created a referral program to thank our customers for referring their friends and family.
To refer someone, you will first need to have an account on our online store. After that, you can head to your profile page to get your personalized referral link.
Any of your friend who decides to place their first order using your referral link will enjoy a 2% discount. In return, Plus you will be credited a percentage of their order for helping us spread the word.
For more information, please refer to our referral program terms & conditions.
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QUESTION NOT ANSWERED?
Get in touch with us directly with any of your other questions and queries - we're here to help get your Hentell journey started!
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What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on Zappos.comhentelldesign.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page.
For more information about how we use cookies, See Our Privacy Policy.
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